As a trusted local florist in New Malden, we pride ourselves on delivering only the freshest flowers to households and businesses in our neighbourhood and surrounding areas. Every bouquet is handpicked and expertly arranged to ensure its beauty and vibrancy upon arrival. Our Fresh Flowers Guarantee is our promise: you will always receive flowers that meet the highest standards of quality and freshness.
We want your flower delivery experience to be seamless and joyful. In the rare event that your flowers arrive damaged, wilted, or in an unsatisfactory condition, please contact us as soon as possible on the day of receipt. To help us resolve the issue swiftly, we may ask for a clear photo of the flowers and the packaging so we can assess what went wrong.
All flowers from New Malden Florist are guaranteed to remain fresh and vibrant for a minimum of 5 days from delivery, provided they are cared for according to the instructions provided. Should your bouquet not meet our freshness standards within this window, let us know so we can make it right. Our floral experts are always happy to share care tips to extend your arrangement’s beauty if needed.
Your satisfaction matters to us. If you experience any issues related to damaged flowers or freshness within the first 5 days after delivery, you are eligible for one of the following solutions:
All requests for refunds or replacements must be submitted within 5 days of delivery. We strive to process all approved refunds promptly, with funds returned via the original payment method.
If you have concerns about your order or are unhappy with any aspect of our service, we encourage you to get in touch promptly so we can address your concerns personally. Please provide your order details, the nature of your complaint, and any relevant photos or information. Our team will acknowledge your complaint and aims to resolve all issues within 2 working days. We take every complaint seriously and use your feedback as an opportunity to improve our service for all local New Malden customers.
At New Malden Florist, we have built our reputation on delivering exceptional floral arrangements and outstanding customer care. We are honoured to serve the New Malden community and surrounding businesses, and our Fresh Flowers Guarantee underlines our commitment to your satisfaction. If you have any questions or concerns about your order, please don’t hesitate to contact our friendly local team. We are here to ensure your experience with us is always a blooming success.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
